Delivery Information & Returns Policy

Delivery Information

A1: When you place an order, we are notified of your purchase in the shop. We then put your chosen item to one side ready for packaging. Once this is done we send it to you via Royal Mail second class, and it should be on your doorstep within the next 3-5 working days! If you are ordering a larger parcel, we may choose to send it to you via courier delivery, but the process is much the same. We package your purchase, someone comes to the shop to collect it and then it is delivered it to you within 2-3 days of collection.
A2: Royal Mail second class postage promises to get your parcel to you within 3-5 working days of it being posted.* In terms of the packaging our end, we aim to get all orders placed before 12pm into that days postal collection. All orders placed after 12pm will be packaged and posted the next day. If you are in need of an express delivery, please contact us directly via the Contact Us page before check out and we will do our very best to get your parcel to you within the 24 hour period from when contact is first made. Extra costs for this may be charged.

* Larger packages being delivered using courier are likely to be with you between 2-3 working days.

A3: When you place an order with us, you will be sent a confirmation email of your purchase. We will then notify you again once your purchase has been dispatched. If you would like to check up on your purchase between these times, please use your Order ID number, that is recorded in your confirmation email, and use it to sign into the Track an Order page, and we will get back to you as quickly as we can.
A4: If you still haven’t received your purchase after 5 working days*, send us a message using the Track an Order page, and we will chase your item for you, to find out where it has got to.
A5: Every purchase below £50 will incur a £3.95 postage charge at check out. Any purchase above this amount will be posted to you free of charge!
A6: We predominantly deliver to the UK. However, if you live or would like something sent overseas and require a special delivery, please contact us directly using the Contact Us page, and we will see what we can do for you.
A7: Yes. If you wish to purchase something on our online shop and send it to someone else as a gift, you must enter their address into the “Delivery Address” option on paypal. You must also add a note to your purchase stating that you wish it to be a gift. If you do this, we can include a gift receipt in the package, as opposed to a normal receipt.

* Larger packages being delivered using courier are likely to be with you between 2-5 working days. 

 


Returns Policy


A1: All goods returned within 30 days of purchase with a valid receipt may be exchanged for another item, or the customer issued with a credit note. The item must be unworn, unopened and unused.
A2: All online orders can be cancelled before the package has been posted. However, once the item(s) has been sent to you, it is treated as a returned product. The postage will be charged to the customer and the appropriate information slip must be filled out and enclosed. The customer will then be issued with a credit note or exchange option.
A3: Please return any unwanted items, along with an enclosed proof of purchase, and a completed Exchanges and Information Slip, found in the original package, to the following address:

Pickles and Poppets Returns
9 Canford Lane
Westbury on Trym
Bristol
BS9 3DB

We will email you once we have received and inspected your returned item.

A4: No. Unfortunately, as sale items are the last items in that particular line, we are unable to accept any returns or exchanges on such products.
A5: Yes. An item purchased online can be returned to any Pickles and Poppets shop. As long as the customer brings along a printed copy of the confirmation email as proof of purchase, they can be issued with an exchange or credit note in person.
A6: If you have received an unsatisfactory or damaged product from us, please contact us via the Contact Us page to notify us of the problem. We will then be able to decide upon the best course of action to help solve it.

 * Please note that the cost of postage for any returned item must be paid by the customer.