Returns Policy

What is Pickles and Poppet’s returns policy?

All goods returned within 30 days of purchase with a valid receipt may be exchanged, or the customer issued with a credit note. The item must be unworn and unused.

 

How do I return a product by post?*

Please return any unwanted items, along with an enclosed printed copy of your confirmation email as proof of purchase, and a completed return slip found in the original package to the following address:

Pickles and Poppets
9 Canford Lane
Westbury on Trym
Bristol
BS9 3DB

 

Can discounted or sale items be returned?

No. Unfortunately, as sale items are the last items in that particular line, we are unable to credit any sale or discounted products.

 

Can I return items bought online to the shop?

Yes. An item purchased online can be returned to our Pickles and Poppets shop. As long as the customer brings along a printed copy of the confirmation email as proof of purchase, they can be issued with an exchange or credit note in person.

 

The goods I received are damaged.

If you have received an unsatisfactory or damaged product from us, please contact us via email or telephone to notify us of the problem. We will then be able to decide upon the best course of action to help solve it.

 

*Please note that the cost of postage for any returned item must be paid by the customer.